Working Hours
  • Mon 8:00AM - 5:00PM
    Tue 8:00AM - 5:00PM
  • Wed 8:00AM - 5:00PM
    Thu 8:00AM - 5:00PM
  • Fri 8:00AM - 5:00PM
    Sat Closed
  • Sun Closed
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865-377-4069 | 4521 Doris Circle

WHEN ACCIDENTS HAPPEN

WHEN ACCIDENTS HAPPEN, Knoxville, TN

How to Respond in a Tough Situation

Being in a car accident is the last thing anyone wants - but when it does happen, there are ways of making sure that the legal and insurance issues are handled with as little stress as possible.

  • First of all - stay calm.
  • If someone is injured, be sure to call for medical help.
  • Make sure you call the police.
  • Don't publicly make any statements where you either accuse the other person of causing the accident or take all the blame yourself. It could open you up to legal problems.
  • Whatever you do, don't leave the scene until you've had a chance to talk with the officer and you've gotten their name. It's important to make sure that your side of the story goes on the record. Afterward, it's a good idea to get a copy of the police report.
  • Make sure you have a pre-printed copy of your insurance information in the glove compartment, along with a camera you can use to provide pictures for the insurance company. A disposable camera with a flash for nighttime or interior shooting is usually best for this.
  • In dealing with the other driver, make sure you get their name, address, driver's license number and insurance information - and that they get the same information from you.
  • Also, make sure to get information from any witnesses as well.
  • Make sure you get pictures of any physical evidence of what could have caused the accident.
  • Write down pertinent details such as where the accident took place, what the weather was like, etc.
  • Once the information's exchanged, report the accident to the insurance company immediately, even if it's not your fault.
  • Make sure you understand how you're covered, and don't be afraid to ask the insurance company to explain the conditions of your coverage and payments.
  • Don't be afraid to seek legal advice - and don't sign anything if you don't understand it.
  • When you're using a body shop to get repairs to your vehicle, be aware that the insurance company can recommend a shop, but you are under no legal obligation to use its services. You have the legal right to choose the shop to do your repairs.
  • Also be aware that insurance companies sometimes try to dictate what type of parts are used in a vehicle's repair. They might insist that a shop not use Original Equipment Manufacturer (OEM) parts, as they are more expensive.

    You have a right to know what kind of parts are being used on your vehicle, and to know if your insurance policy dictates what kind of parts can be used in your car. If your policy lets you choose, you have the right to decide for yourself.
  • An insurance company also has the right to inspect your vehicle, but it is not required to do so. In addition, they cannot require you to visit one of their own claim centers.
  • And finally: Make sure you learn from this accident, but also let yourself move on from what happened. Everyone has an accident once in a while - it's just something that happens.

Remember - Drive Safely!

Want more information on your rights? To make an appointment, call us at 865-377-4069 or make an appointment online!


What Our Customers Are Saying

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They answered my questions and provided me with good information!

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Scott is really good, he's honest and easy to talk to!

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ProCare was fantastic at providing the service I needed, and were flexible with my warranty. The employees were also amazing at providing customer service.

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Scott and his guys always provide great service. It's a reliable place with good prices.

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I called around Knoxville and ProCare's price for an all-wheel alignment was significantly lower than anyone else's. They did a great job and the gave me a 10% veteran's discount! I will definitely be using them again for my automotive maintenance needs.

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Never been here before today, but after my experience I will definitely be going back from now on. Great great service and very fair pricing.

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Emily said this business is super professional and helpful. They are very trustworthy.

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Procare is an honest place to have all your car repairs. They stand behind all of the repairs even when the dealership won't. Thank you ProCare for all you have done!

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Love these folks! Fixed my A/C for exactly what they quoted me & the time the said it would be ready. Will use them again!

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Excellent Service!

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I have been taking my cars to ProCare since they opened. Their prices are fair, and there are NEVER any surprises.

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Scott was very helpful and professional as always!

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I have always had excellent service anytime I've had my car serviced there.

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Very fast service and extremely friendly people. I would recommend them to anybody.

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They are honest, knowledgeable, friendly and do good work too! They even take competitors' coupons which is really nice & convenient. I won't go anywhere else!

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It is always a great experience when I bring my car in. Honest no nonsense with great service. When I get a quote that is what I pay there are no surprises. Reasonable rates and great service!

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This is a terrific business. Scott and his team are very professional and do really good work. It is always great to have a good HONEST mechanic. I highly recommend Pro Care Tire & Auto.

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A very honest, reliable, and friendly locally owned small business. They have great service and prices. They won't try to sell you stuff you don't want and you can trust their expertise. I highly recommend!

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Always a pleasure! Fast, friendly & fantastic service!

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Great service and outstanding customer service. Scott is very brilliant and knows the best for vehicles that won't break the bank. I have found a shop to take my vehicle to that I can trust and not worried about being done wrong at.

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Bought some Bridgestone tires for my wife's car, and it was very smooth and painless. Prices were very competitive with other shops in town (even with Tire Rack) and he had the car done very quick.

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Very honest, great great service, fast and reliable. I won't take my car or truck anywhere else. Best kept secret in halls!

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Great Service at a great price. A family run shop that I highly recommend.

  • ASE (Automotive Service Excellence)
  • Cooper Tires
  • Firestone
  • Goodyear
  • Kumho Tires
  • Yokohama Tires
  • Pirelli Tires
  • Car Care Aware
  • Call Us For Service: 865-377-4069