Working Hours
  • Mon 8:00AM - 5:00PM
    Tue 8:00AM - 5:00PM
  • Wed 8:00AM - 5:00PM
    Thu 8:00AM - 5:00PM
  • Fri 8:00AM - 5:00PM
    Sat Closed
  • Sun Closed
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865-377-4069 | 4521 Doris Circle

INSURANCE QUESTIONS

INSURANCE QUESTIONS, Knoxville, TN

Know Your Rights

Dealing with the stress of a collision is hard enough without trying to figure out how your accident insurance works. Here are some answers to frequently-asked questions about insurance policies.

Will the insurance company guarantee your work?

We guarantee our own work, but the insurance company does not have the legal right to guarantee a third party's work.

Who pays for repairs?

It depends on the circumstances. If you were at fault, but have comprehensive or collision insurance, the insurance company would pay the costs minus your deductible. If the other party was at fault, their insurance company should pay.

Do I have to accept the insurance company's appraisal of damage?

No. Check the "Appraisal Clause" in your policy if you have differences with their appraisal. It allows you and the insurance company to gather an opinion from an appraiser you both agree upon, or a third-party "Umpire" if you cannot agree.

Do I have the right to a rental car?

If you have purchased rental car coverage and were not responsible for the accident, you may seek reimbursement from the insurance company or, if another driver was responsible for the accident, their insurance company.

If you do not have rental car coverage and were responsible for the accident, you have no grounds to ask for reimbursement. If the other driver was liable, you can generally seek reimbursement from their insurance company.

Want more information on your rights? To make an appointment, call us at 865-377-4069 or make an appointment online!


What Our Customers Are Saying

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They answered my questions and provided me with good information!

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Scott is really good, he's honest and easy to talk to!

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ProCare was fantastic at providing the service I needed, and were flexible with my warranty. The employees were also amazing at providing customer service.

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Scott and his guys always provide great service. It's a reliable place with good prices.

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I called around Knoxville and ProCare's price for an all-wheel alignment was significantly lower than anyone else's. They did a great job and the gave me a 10% veteran's discount! I will definitely be using them again for my automotive maintenance needs.

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Never been here before today, but after my experience I will definitely be going back from now on. Great great service and very fair pricing.

  • ASE (Automotive Service Excellence)
  • Cooper Tires
  • Firestone
  • Goodyear
  • Kumho Tires
  • Yokohama Tires
  • Pirelli Tires
  • Car Care Aware
  • Call Us For Service: 865-377-4069